Privacy Policy

1       Background

 1.1      Document Scope

The scope of this document applies only to the actions of ‘Unfold and Shine’ and Users (defined as a third-party who is not related to or works for, in any capacity, ‘Unfold and Shine’) with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links that ‘Unfold and Shine’ may provide to social media websites.

1.2      Document Purpose

The purpose of this document is to define the ‘Unfold and Shine’ privacy policy in relation to the Data Protection Act 2018. For the purpose of the applicable Data Protection Laws, ‘Unfold and Shine’ is the “Data Controller”. This means that ‘Unfold and Shine’ determines the purposes for which, and the manner in which, your Data is processed.

2       Unfold and Shine Privacy Policy

2.1      How ‘Unfold and Shine’ Collects Data

Data is collected where:

§  You, the website user, gives us the data; and

§  Data is automatically collected by the website.

2.1.1      Data Given by the User

Data is given by the User when the User contacts ‘Unfold and Shine’ through the Website, by phone, post, email, or through any other means of direct communication; in each case, this is done in accordance with this Privacy Policy.

‘Unfold and Shine’ collects and processes data when you:

  • Register online or book an appointment or course with ‘Unfold and Shine’.

  • Make a purchase through the Website shop.

  • Voluntarily complete a customer survey or provide feedback via email.

  • Use or view our website via your browser’s cookies.

  • Interact with our online systems transacting or updating information.

‘Unfold and Shine’ may also receive your data indirectly from the following sources:

  • The Internet through public domain sources linked to our internal systems.

2.1.2      Automatic Data Collection

When the User visits the Website, the Website will collect a minimum amount of information relating to the visit, which allows ‘Unfold and Shine’ to make improvements to the user journey within the Website. This includes the Users IP Address, date of access, time of access, frequency of access, and how the User interacts with the Website content.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

2.1.3      How Does ‘Unfold and Shine’ Use Cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.

  • Understanding how you use our website.

  • Usage analytics.

2.1.4      What Types of Cookies Does ‘Unfold and Shine’ Use?

There are a number of different types of cookies our website and online services use:

  • Functionality – ‘Unfold and Shine’ uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – ‘Unfold and Shine’ uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

2.1.5      How to Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website or online service features may not function as a result.

2.2      How Will ‘Unfold and Shine’ Use Your Data?

‘Unfold and Shine’ collects User data so that we can:

  • Process your request and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • Confirm bookings and other specific events.

  • Process sales.

‘Unfold and Shine’ does not share User Data with any other company with the exception of providing a name and postal address when servicing an order or request in writing to the User, and limited cookie data where User authorisation is given.

When ‘Unfold and Shine’ processes your request, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting ‘Unfold and Shine’ at the contact provided in this policy.

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We need it to perform a public task.

  • We have a legitimate interest.

2.3     How Does ‘Unfold and Shine’ Store Your Data?

Our Company securely stores your data within cloud-based storage associated with Microsoft365 cloud services. These are secured according to the ‘Unfold and Shine’ Data Protection Policy and policies enabled by the service providers.

Our Company will keep your personal data according to the retention policies enacted by the ‘Unfold and Shine’ Data Protection Policy for a maximum of seven (7) years. Once this time period has expired, we will delete your data according to the housekeeping requirements of the ‘Unfold and Shine’ Data Protection Policy.

2.4      Marketing

‘Unfold and Shine’ would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop ‘Unfold and Shine’ from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@unfoldandshine.com

2.5      Your Data Protection Rights?

‘Unfold and Shine’ would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

2.6      Privacy Policies of Other Websites

Where the ‘Unfold and Shine’ website contains links to other websites, this Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

2.7      Changes to the ‘Unfold and Shine’ Privacy Policy

‘Unfold and Shine’ keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 January 2024.

2.8      How to Contact ‘Unfold and Shine’

If you have any questions about ‘Unfold and Shine’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Write to ‘Unfold and Shine’ at: c/o 25a The Sidings, Shepton Mallet, Somerset, BA4 5FJ

E-mail ‘Unfold and Shine’ at: info@unfoldandshine.com.

2.9      How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that ‘Unfold and Shine’ has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk